Super King Grand Oversized Headboard, Alphano panel bed

Shipping Policy for Al Sultan Furnishing Limited

At Al Sultan Furnishing Limited, we are dedicated to offering efficient and dependable shipping services to our esteemed clientele. This Shipping Policy elucidates crucial details regarding the delivery of our products. Please peruse this policy meticulously to gain insight into our shipping procedures.

1. Delivery Timeframe:

• Order Handling Time: 1-3 Business Days (Mon-Fri)
• Order Transit Time: 2-4 Business Days (Mon-Fri)

2. Shipping Methods:

2.1. Carrier Selection: We meticulously choose reputable shipping carriers to ensure secure and punctual delivery. The selection depends on product type, size, weight, and destination.

2.2. Tracking Information: Once your order is dispatched, we will provide you with a tracking number or link to monitor the progress of your shipment.

3. Shipping Charges:

3.1. Free Shipping: We extend the privilege of free shipping for all our items.

4. Shipping Restrictions:

4.1. Geographic Limitations: Currently, we exclusively ship within the United Kingdom.

4.2. P.O. Box Addresses: We do not deliver to P.O. Box addresses. Please provide a valid physical address at checkout.

5. Delivery Process:

5.1. Notification: Upon dispatch, you will receive an email or notification confirming the shipment, including tracking details.

5.2. Delivery Attempts: Our carriers will make multiple delivery attempts. If no one is available, a notification will be left, or alternate arrangements will be made.

5.3. Signature Requirement: Some deliveries may require a signature. If unavailable, follow the carrier’s instructions for rescheduling.

6. Order Changes and Cancellations:

6.1. Change Requests: After placing an order, modifying the shipping address or details may not be possible. Please review your order carefully before finalizing.

6.2. Cancellation: If you need to cancel your order, contact us immediately. If the order is still being processed, we will accommodate the request. Once shipped, cancellations are not possible.

7. Contact Information:

For any inquiries regarding our Shipping Policy or order tracking, contact our customer service team:

Phone Number: +44 7438 474555

Email: info@alsultanfurnishings.com

Address: AL SULTAN FURNISHING LTD, Unit C3a, Bradford Road, Carlinghow Mills, Batley WF17 8LL, United Kingdom

We're committed to your satisfaction and offer a 3 Years Warranty on all products. If you're not happy with the product, within 30 days of your purchase, we'll refund your money and pick up the bed at NO cost to you.

Return and Refund Policy for Al Sultan Furnishings: At Al Sultan Furnishings Beds Limited, we strive to provide our customers with the highest quality products and exceptional service. We understand that sometimes, despite our best efforts, you may need to return a purchase. We have developed the following Return and Refund Policy to ensure a seamless experience for our valued customers:

1. Return Period: You have 30 days from the date of purchase to initiate a return for any item purchased from Al Sultan Furnishings. Please note that the 30-day period begins from the date of delivery.

2. Eligibility Criteria: To be eligible for a return, the following conditions must be met:
- The item must be in its original condition, with all tags and packaging intact.
- The item must not show any signs of wear, damage, or alteration.
- Proof of purchase, such as a receipt or order confirmation, must be provided.

3. Return Process: To initiate a return, please follow these steps:
- Contact our customer service team within the 30-day return period to notify us of your intention to return the item(s). You can reach us through our designated customer support channels.
- Provide the necessary details, including your order number, item(s) being returned, and reason for the return.
- Our customer service team will guide you through the return process, including providing you with a return authorization number and instructions on how to package and ship the item(s) back to us.

4. Return Shipping: You are responsible for the cost of return shipping unless the return is due to a defect or error on our part. We recommend using a reliable shipping method with tracking and insurance to ensure that the item(s) reach us safely.

5. Refund: Upon receiving the returned item(s) and verifying their eligibility for a refund, we will process the refund within 5 business days. The refund will be credited back to the original payment method used during the purchase. Please note that the time it takes for the refund to reflect in your account may vary depending on your bank or payment provider.

6. Non-Refundable Items:Certain items are non-refundable, including but not limited to:
- Mattresses that have been used, damaged, or soiled.
- Items purchased during special promotions or clearance sales marked as "Final Sale" or "Non-Returnable."

7. Damaged or Defective Items:If you receive a damaged or defective item, please contact our customer service team immediately. We will arrange for a replacement or provide a refund as per your preference.

8. Exceptions: This Return and Refund Policy applies to most purchases made from Al Sultan Furnishings. However, it may not cover specific situations or promotions. We reserve the right to make exceptions or modify this policy on a case-by-case basis.

If you have any further questions or require assistance with a return or refund, please do not hesitate to contact our customer service team. We are here to help you!

Please note that this Return and Refund Policy is subject to change without prior notice. It is your responsibility to review this policy periodically for any updates or revisions.