Shipping & Returns
Shipping Policy for Al Sultan Furnishing Limited
At Al Sultan Furnishing Limited, we are dedicated to offering efficient and dependable shipping services to our esteemed clientele. This Shipping Policy elucidates crucial details regarding the delivery of our products. Please peruse this policy meticulously to gain insight into our shipping procedures.
1. Delivery Timeframe:
- Order Handling Time: 1-3 Business Days (Mon-Fri)
- Order Transit Time: 2-4 Business Days (Mon-Fri)
2. Shipping Methods:
2.1. Carrier Selection: We meticulously choose reputable shipping carriers to ensure secure and punctual delivery. The selection depends on product type, size, weight, and destination.
2.2. Tracking Information: Once your order is dispatched, we will provide you with a tracking number or link to monitor the progress of your shipment.
3. Shipping Charges:
3.1. Free Shipping: We extend the privilege of free shipping for all our items.
4. Shipping Restrictions:
4.1. Geographic Limitations: Currently, we exclusively ship within the United Kingdom.
4.2. P.O. Box Addresses: We do not deliver to P.O. Box addresses. Please provide a valid physical address at checkout.
5. Delivery Process:
5.1. Notification: Upon dispatch, you will receive an email or notification confirming the shipment, including tracking details.
5.2. Delivery Attempts: Our carriers will make multiple delivery attempts. If no one is available, a notification will be left, or alternate arrangements will be made.
5.3. Signature Requirement: Some deliveries may require a signature. If unavailable, follow the carrier’s instructions for rescheduling.
6. Order Changes and Cancellations:
6.1. Change Requests: After placing an order, modifying the shipping address or details may not be possible. Please review your order carefully before finalizing.
6.2. Cancellation: If you need to cancel your order, contact us immediately. If the order is still being processed, we will accommodate the request. Once shipped, cancellations are not possible.
7. Contact Information:
For any inquiries regarding our Shipping Policy or order tracking, contact our customer service team:
Phone Number: +44 7438 474555
Email: info@alsultanfurnishings.com
Address: AL SULTAN FURNISHING LTD, Unit C3a, Bradford Road, Carlinghow Mills, Batley WF17 8LL, United Kingdom